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SMS Verification

Program Name: Sivil SMS Notifications

Business Name: Sivil Inc.

Phone Number Collection & SMS Consent

During account registration, users are presented with a phone verification step. The phone number is used exclusively for one-time password (OTP) verification codes to secure the account.

Adult users verify a phone number as part of registration; teen users (13–17) may skip this step with the “Not now” option and add a number later from account settings. Children under 13 never provide their own phone number — see the COPPA section below.

No verification code is sent until the user has checked the SMS consent checkbox and tapped “Send Code”.

Sivil app — Verify Your Phone Number screen showing phone input, SMS consent checkbox, SMS Terms and Privacy Policy links, and Send Code button

Consent Language Shown to Users

The following consent language is shown next to a required consent checkbox on the phone verification screen, alongside links to our SMS Terms and Privacy Policy. The “Send Code” button does not send anything until the box is checked:

I agree to receive a one-time SMS verification code from Sivil. Msg & data rates may apply. Reply STOP to opt out.

COPPA — Parental Consent via SMS

For users under 13, Sivil is required by the Children's Online Privacy Protection Act (COPPA) to obtain verifiable parental consent before collecting personal information. As part of this process, the child's parent or guardian is asked to provide their phone number.

A single SMS message is sent to the parent or guardian to verify their approval. No further messages are sent to the parent unless they separately create a Sivil account.

Sivil app — Parent or Guardian Info screen showing phone input and COPPA consent text

Consent Language Shown to Parent / Guardian

The following consent language is shown next to a required consent checkbox on the parental verification screen, alongside links to our SMS Terms and Privacy Policy:

I consent to Sivil sending 1 SMS to verify parental approval. Msg & data rates may apply. Reply STOP to opt out.

Parental SMS Message Details

  • Message type: One-time parental verification — the parent replies YES to approve or NO to deny
  • Frequency: 1 message per verification request
  • Opt-out: Reply STOP at any time
  • Help: Reply HELP or contact accounts@sivil.us

Message Types

  • Account verification codes — One-time passcodes for login and account actions
  • Password reset codes — Codes to securely reset a password
  • Parental consent verification — A single message sent to a parent or guardian to approve a child's account (COPPA)

Sivil does not send marketing, promotional, or advertising messages via SMS.

Message Frequency

Messages are sent only when triggered by user actions (e.g., logging in, resetting a password). Under normal usage, a user will receive no more than 5 messages per day.

Opt-Out

Users may opt out at any time by:

  • Replying STOP to any message received from Sivil
  • Removing their phone number in the Sivil app Settings

Help

Users may reply HELP to any message, or contact us at accounts@sivil.us.

Privacy

Phone numbers are not shared with or sold to third parties for marketing. We use Twilio solely to deliver messages. See our Privacy Policy and SMS Terms & Conditions for full details.